Office Policies and Procedures:

Welcome to the Jordan Counseling Center practice. . This brief guide provides some information about my fees, financial arrangements, scheduling appointments, cancellation policy, phone calls, report writing, and other services. If you have any questions or concerns, please feel free to discuss them with me.

SERVICES OFFERED

I will provide services designed specifically to help you. These services may include psychological evaluation and individual counseling and psychotherapy. If it appears that you will benefit from medication, I will recommend that you consult with a physician who can evaluate your need for medication, and he or she can provide brief check-up appointments to monitor your response to medication.

APPOINTMENTS

Your appointment time is scheduled specifically for you, and I do not overbook or schedule other clients during your time. If it is necessary for you to change, cancel, or reschedule an appointment, I ask that you speak to me personally and give me at least two (2) days’ notice that you need to reschedule or cancel your appointment. This will allow me to offer your time to another person. I will charge you for all appointments that are unkept, canceled, or rescheduled with less than twenty-four (24) hours’ advance notice.

CONFIDENTIALITY

Psychological services are best provided in an atmosphere of trust. You expect me to be honest with you about your problems and progress. I expect you to be honest with me about your expectations for services and any factors that may be important to your progress. Because trust is so important, all services are confidential except as permitted by law and to the extent that you authorize me to release information about you. Of course, if you choose to use an insurance or managed care plan, I am required to release confidential information for the purpose of obtaining authorization for sessions and payment forservices. I am allowed to release information necessary to collect fees or insurance claims. I am also required by law to make exceptions to confidentiality in some special circumstances, such as when there is a reasonable cause to believe that a child, elder, or vulnerable person has been abused or neglected, when there is a need to protect you or others from imminent and foreseeable danger or harm, and in other rare circumstances.

FEES

Initial appointment fees are $140 (90 minutes including paper work documentation, treatment planning, and assessment evaluation).  My fee is $110.00  per hour (60 minutes). I charge this same fee on a prorated basis for telephone calls, psychological testing, report writing, and other professional services. Payment is required at the time services are rendered. Clients who owe money and fail to make advance financial arrangements may be referred to a collection agency.  Checks may be written directly to me:  Mandi Peek.  I offer a percentage of my client slots for reduced fee arrangements.  Please contact me directly to inquire what might be currently available.

HEALTH CARE INSURANCE

Insurance reimbursement varies considerably from policy to policy. You may wish to call your insurance company to ask about your benefits. I do not file insurance claims and am not on any panels, but I will provide you with a monthly statement that contains all the information necessary for you to submit an out of network insurance claim.

OFFICE HOURS AND AVAILABILITY

Call to request scheduled summer hours. Starting August 11, 2011, office hours will be 8am-2pm (except for major holidays). As you are scheduling your appointments and need a time you do not see listed, please ask me about it. There is a good chance I can accommodate.

If you need to contact me, you may email me at mandipeek@bellsouth.net (usually answered within 24 hours) or wait for an return call during my business hours. 

CRISIS SITUATIONS

If an urgent crisis is one that can be handled by phone, please call during business hours. Remember that I charge a prorated fee for all telephone calls. Should you feel that you cannot wait for me to return your call, you should call your family physician or the emergency room at the nearest hospital and ask for the physician on call. Other resources are your local community mental health center, private psychiatric hospitals, and hospital emergency rooms

EMERGENCIES

In the case of a medical emergency, you should dial 911 or go to the nearest emergency room. If you do not have an emergency, you may call my office, leave a detailed message on my confidential voice mail, then call my answering service, and ask for me to be paged. Should a medical emergency occur in my office when the client’s spouse, parent, or other responsible adult is not present, 911 will be called.